Privacy Policy

ProbionalytiX Laboratories is committed to protecting your privacy and ensuring that your personal data is handled with transparency and integrity. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your data.

This Privacy Policy applies to all personal data collected through our website, services, and interactions with clients, suppliers, and business partners. By accessing or using our services, you agree to the collection and use of information as outlined in this policy.

We may collect the following types of personal data:

• Contact Information: Name, phone number, email address, mailing address.
• Business Information: Company name, job title, and business contact details.
• Technical Information: IP address, browser type, and usage data when you visit our website.
• Service Information: Details regarding services requested or inquiries made, such as microbial testing, strain sourcing, or consultation services.
• Payment Details: For billing purposes, we may collect payment information in a secure manner.

ProbionalytiX Laboratories may use the collected information for the following purposes:

• To Provide Services: To fulfill service requests, deliver analtical results, and communicate relevant updates regarding your projects.
• Customer Support: To respond to inquiries and provide technical or professional support.
• Improving Services: To conduct research, analyze service usage, and make enhancements to our offerings.
• Marketing: To send promotional information regarding services, special offers, or relevant news (with your consent).
• Compliance and Legal Obligations: To comply with applicable laws, regulations, and industry standards.

ProbionalytiX Laboratories does not sell your personal data. We may share your information in the following scenarios:

• With Service Providers: To third-party vendors or contractors who assist us with data processing or provide services on our behalf, under strict confidentiality agreements.
• Legal Requirements: When disclosure is required by law or necessary to protect our rights, property, or safety, or that of our clients.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal and regulatory requirements, and resolve potential disputes.

We implement a range of administrative, technical, and physical security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include:

• Data encryption during transmission and at rest
• Secure access controls and user authentication
• Regular security audits and training for employees

You have the right to:

• Access and Review: Request access to the personal data we hold about you.
• Rectification: Request corrections to inaccurate or incomplete data.
• Deletion: Request the deletion of personal data where legally permitted.
• Object to Processing: Opt-out of certain data processing activities, including direct marketing.
• Data Portability: Request that we transfer your data to a third party in a structured format.

Our website may use cookies and similar tracking technologies to enhance user experience and analyze usage. You can manage your cookie preferences through your browser settings.

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites and encourage you to review their respective privacy policies.

Our services are not directed to individuals under 18. We do not knowingly collect or solicit personal data from minors without verifiable parental consent.

Personal data may be processed in countries outside your own, which may have different data protection standards. We ensure that appropriate safeguards are in place to protect your data in such cases.

We may update this Privacy Policy from time to time. Changes will be posted on our website with a revised effective date. We encourage you to review this policy periodically for any updates.

If you have any questions, concerns, or would like to exercise your data protection rights, please contact us.

Thank you for trusting ProbionalytiX Laboratories with your personal data. Your privacy is essential to us, and we are committed to safeguarding it.